PBI Bank!! - Customer Service

Feedback
Tell us how we're doing.

If you have a customer service inquiry, please contact our Customer Service team.

1. How often do you contact customer service?

Once a Month Once Every 3 Months Once a Year Never

2. What is your preferred method for contacting our Customer Service team?

In Person	Phone	US Mail
Email	Fax	Never Contacted

3. What was the purpose of your contact?

Other

4. How satisfied are you with our:

1=Extremely Satisfied 2=Satisfied 3=Neutral 4=Dissatisfied 5=Extremely Dissatisfied
	1	2	3	4	5
Selection of Products
Hours of Operation
Response to Inquiry
Employee Knowledge
Accuracy of Information
Treatment you Received
Promptness of Resolution
Overall Quality

5. How long did it take to reach resolution for your inquiry?

6. Please indicate the name(s) of any team member you would like to commend:

Please explain why this team member deserves recognition.

7. What can we do to enhance your experience with PBI Bank?

If you would like us to contact you, please supply your name and email address.

I would like to obtain more information regarding

Thank you for taking our survey!